Careers

The Role:

The Customer Fulfilment Engineer plays a key role in delivering and supporting Pebble’s playout solutions across global customer projects. The role combines hands-on system installation, configuration and commissioning with ongoing technical support, ensuring systems perform reliably in live broadcast environments. Working closely with project management and development teams, the engineer investigates issues, provides detailed diagnostics, and contributes to continuous product improvement.

You’ll work directly with customers to troubleshoot systems, implement upgrades, and deliver training, helping them get the most from their Pebble solutions. The role also involves collaborating with partners to integrate and test systems, both remotely and on-site when required.
This is a highly technical position suited to someone with strong problem-solving skills and experience in broadcast or media workflows, who enjoys working across both projects and support in a fast-paced, customer-focused environment.

If this sounds like an opportunity you would like to explore further, please apply now by sending your up-to-date CV and a covering letter (which highlights how your skills and experience match the requirements of the role) to Human Resources at HR@pebble.tv

The Role:

The Service Owner plays a key role in the day-to-day performance, effectiveness and continual improvement of Pebble’s Customer Fulfilment service. The role brings together customer demand, incidents, escalations and service priorities, ensuring commitments are effectively managed and customers receive a consistent, high-quality service.

Working closely with the Engineering Manager, Programme Manager and engineering team, you’ll help balance service demand with available capacity, coordinate responses to significant incidents and customer escalations, and ensure clear and timely communication with the right stakeholders. You’ll also maintain oversight of outstanding work and help ensure continuity of service across our international customer base.

The role also takes ownership of the transition of completed projects into ongoing service, ensuring solutions are operationally ready to be supported and working with project teams to address any gaps during handover. Alongside this, you’ll identify opportunities to improve processes, workflows, service performance and the overall customer experience.

This role is suited to someone with experience in service delivery, service management or a similar operational role within a technical environment, who is highly organised, comfortable managing competing priorities and customer escalations, and enjoys bringing people and processes together to continually improve service delivery.

If this sounds like an opportunity you would like to explore further, please apply now by sending your up-to-date CV and a covering letter (which highlights how your skills and experience match the requirements of the role) to Human Resources at HR@pebble.tv