Careers

The Role:

The purpose of the role is to ensure an integrated customer journey from initial enquiry to project delivery.

The Solution Architect will work closely with the Sales Team to help identify, qualify and create bid solutions centred around Pebble Beach Systems’ offerings to customers across the world.

Each Solution Architect team member is responsible for a portfolio of qualified opportunities which they will work on, together with the Regional Sales Managers (RSM), to develop and create a successful technical and commercial proposal. The Solution Architect is responsible for ensuring that plans, risks and commercial terms are identified and agreed with the business prior to contract.

The focus of the Solutions Architecture Department is to have continuity from bid into delivery so that customers have a common touchpoint between stages: ensuring that information from bid to project stage is maintained, relationships are established and nurtured and, ultimately, that projects are delivered in the most efficient way.

The Solution Architect will manage resources to deliver the project(s) and be responsible for reporting status and managing the finances to ensure that projects progress on time and on budget.

The Solution Architect will ensure that reports are produced in a timely manner to raise risks and issues, focus the Pebble organisation on milestones and deliverables and ensure alignment across all stakeholders.

Department Outcomes:

• To coordinate with the other Pebble teams, ensuring resource and development needs are understood and delivered on time
• Work to agreed best practice processes and support the improvement of process and tools through lessons captured during bids and projects.
• Provide technical information, including responding to RFI’s and RFP’s, that allow the Sales Team to complete the sales process.
• Design and delivery any POC’s requested to aid the sales process.
• Generating project plans and supporting documentation to ensure system delivery to the agreed specification.
• Manage internal engineering resource to deliver the project to agreed timescales, completing the project cycle by passing it onto the support team
• Lease with third parties as required to ensure the project is delivered.
• Providing status and financial reports to internal departments as needed.
• Give Solutions Architecture team a greater input into designing systems at the bid stage, eliminating the potentially lengthy project interpretation process when an order is placed and closing the gap between customer expectation and reality.

Activities:

Solutions Architecture team carry out the following functions:

• Supporting pre-sales activities
• Respond to incoming RFIs, RFPs and tender documents
• Using bid reviews, establish which enquiries to accept and decline
• Liaise with regional sales managers to tailor responses
• Generate and maintain collateral to support responses – with recourse to Marketing and Documentation functions as appropriate
• Maintain and operate demo kit
• Influence the product roadmaps and development effort
• Support RSMs with onsite and remote demos and PoCs
• Support Marketing with systems for trade shows.
• Attend trade shows – build and de-rig stand, and participate in demos and meetings
• Assign project engineer and brief Dev on work required, and raise tickets as appropriate
• Manage project timeline and liaise with customer re timings and deliverables
• Generate and agree Statement of Works with the customer
• Order any hardware and arrange for this to be configured to customer requirements
• Liaise with development team and oversee the development of customer specific software
• Oversee the delivery and installation and acceptance of the project
• Manage internal resources to resolve post-delivery issues
• Roll out the software – remotely or on-site by the Project Engineer
• Oversee handover to Support
• Maintain ongoing relationship with customers to maximise repeat business.

 Experience & Qualifications:

• Previous experience of working within a customer facing broadcast environment
• Previous experience of Bid and Project Management in a technology delivery discipline, experience using PRINCE2, APM is desirable
• Significant experience as a project manager, with at least 5-10 years experience of managing projects.
• Ability to build, manage and motivate teams in a project environment
• Strong analytical and problem-solving skills.
• Communication and self-management skills to deliver competing priorities on time.
• Fluent in English and German, with strong written and verbal communications skills
• A degree, or equivalent, in the field of science, engineering or computing
• Flexibility to travel to meet project requirements (c.10-20% of time spent travelling)

What we can offer you:

Pebble offers a range of great benefits including a pension scheme, life assurance, Income Protection Insurance, and a share incentive plan scheme.  A friendly and supportive remote working environment with real opportunities to excel and make a difference.

If this sounds like an opportunity you would like to explore further, please apply now by sending your up-to-date CV and a covering letter (which highlights how your skills and experience match the requirements of the role, as well as your salary expectations) to Human Resources at HR@pebble.tv

Pebble is operating as a fully remote organisation. In this role your home will be your main place of work, however you may be required at times to travel for internal, customer or vendor meetings. By applying for this role, you are confirming that you are willing to be a remote worker and you have a suitable space to work.

Pebble adopts a formal equal opportunities policy. We aim to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

The Role:

This hands-on role will focus on technical leadership of the team to architect, develop and deliver software and technical solutions in Full-Stack technologies, to support the transition from traditional Broadcast workflows into IP and Cloud technology.

Responsibilities:

The role holder will:

• Work with the Product Owner and other technical leaders to design & develop solution architectures
• Work with the Product Owner to report on, prioritise, organise and partition workloads for the team
• Have a hands-on role to actively investigate, design, implement & code solutions to new feature requirements and to find, report and fix defects
• Design, set-up/configure test environments for use within the team
• Advocate and promote best practices in the development of software, including modern language development practices, peer code reviews, Test Driven Design and unit testing, whilst looking for efficiencies in their working practices
• Champion and drive the Agile/Scrum process with daily Stand-up meetings, planning and retrospective sessions
• Work independently and as a team member, both within the team and across the R&D department as required
• Assist the Engineering Manager to support team development and line management requirements
• Mentor and coach junior developers
• Promote and develop, ideas and skillsets to meet the requirements of the business whilst driving continuous improvement of development practices

Experience & Qualifications:

The ideal candidate will have:

• Demonstrable experience as a Hands-on Technical Lead developing applications within service based software environments, backed up with a number of years in a Senior developer role
• Comprehensive knowledge of object-oriented software development using C# utilising modern techniques
• Demonstrable experience and working knowledge of ASP.NET MVC, Entity Framework, Xunit
• A thorough working knowledge of version control systems, preferably Git
• An everyday working knowledge of bug/issue tracking systems e.g. JIRA
• An understanding of the infrastructure required to build and deploy services
• A strong experience of Microsoft Visual Studio and/or Visual Studio Code software development environments
• Have strong analytical and problem-solving skills
• Demonstrable experience of communication and management skills needed to deliver outcomes on time
• Be driven to learn and expand their knowledge, whilst supporting and mentoring others
• Be fluent in English with excellent written skills
• A degree, or sufficient equivalent industrial experience in the field of computing, engineering or science

Ideally, the role holder will also have Experience/Knowledge of:

• The Broadcast industry, with an understanding of Media playout, Ingest, Automation and Orchestration
• Working practices of Agile/ Scrum teams
• Atlassian suite of tools (JIRA, Confluence, Bamboo, Bitbucket)
• Test Driven environments e.g. Karma and Jasmine
• Typescript (Javascript), HTML, CSS, Angular, Blazor, Dotnet 5.0/6.0, C++, Bash, Python, SQL
• Docker, Kubernetes and Service Orientated architectures & microservice development
• RESTful interfaces
• Entity framework, Xunit & Moq tools
• Public Cloud deployment using Amazon Web Services or Microsoft Azure
• DevOps processes (CI/CD)
• Databases e.g., MariaDB, MongoDB

What we can offer you:

Pebble offers a range of great benefits including a pension scheme, life assurance, Income Protection Insurance, and a share incentive plan scheme.  A friendly and supportive remote working environment with real opportunities to excel and make a difference.

If this sounds like an opportunity you would like to explore further, please apply now by sending your up-to-date CV and a covering letter (which highlights how your skills and experience match the requirements of the role, as well as your salary expectations) to Human Resources at HR@pebble.tv.

Pebble is operating as a fully remote organisation. In this role your home will be your main place of work, however you may be required at times to travel for internal, customer or vendor meetings. By applying for this role, you are confirming that you are willing to be a remote worker and you have a suitable space to work.

Pebble adopts a formal equal opportunities policy. We aim to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Salary: 

Up to £25k dependent upon experience

The Role:

Within this you will also handle RMAs resultant from faulty hardware on customer sites, stock management (assisted by the Operations Administration team), and ensuring deliveries and dispatches (Goods In/Out) are handled and managed appropriately.

Responsibilities:

Project Builds

• Use the Atlassian Jira ticketing system to identify new builds
• Cross reference with the Nemo ordering and stock management tool together with the Solutions Architect
• Liaise with the Operations Admin team to confirm full delivery
• Build the order and complete the required documentation
• Manage despatch with various courier companies and freight forwarders

Stock Management

• Maintain weekly stock checks
• Assist the Operations Admin team with monthly stock checks in conjunction with the Finance Team
• Assist with end of year stock Audits

RMAs

• Use the Atlassian Jira Servicedesk ticketing system to access manage customer RMA requests
• Test faulty hardware upon receipt
• Liaise with manufacturers for warranty replacements (Dell, Comtrol amongst others)
• Test and despatch replacement hardware

Goods in/Goods Out

• Main focal point for handling deliveries and shipments
• Receive and inspect all deliveries, notifying the Operations Admin team of any anomalies
• Ensure handling of all shipments are completed successfully and the correct documentation is exchanged
• Summary of Goods In/Out to be communicated to the business at the end of the day

The Workshop Engineer will also be required on occasion to prepare and setup customer acquired servers remotely.  There is also scope to assist the support team on minor support issues for the various customers that Pebble support.

Experience & Qualifications:

The ideal candidate will have:

• High attention to detail
• Ability to convey information concisely and accurately to all parts of the business and all levels of management.
• Experience in troubleshooting and fault finding computer/server hardware and software
• Basic IT skills – knowledge of Windows 7/10 and MS Office (Word and Excel)
• Ability to work independently
• Organisational/ time management skills
• Knowledge of Windows Server OS and Linux preferential, but not essential

Please note this is a physical role and the candidate will need to move server boxes weighing around 30kg.

What we can offer you:

Pebble offers a range of great benefits including a pension scheme, life assurance, Income Protection Insurance, cycle to work scheme and a share incentive plan scheme.  A friendly and supportive remote working environment with real opportunities to excel and make a difference.

If this sounds like an opportunity you would like to explore further, please apply now by sending your up-to-date CV and a covering letter (which highlights how your skills and experience match the requirements of the role, as well as your salary expectations) to Human Resources at HR@pebble.tv.

Pebble adopts a formal equal opportunities policy. We aim to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.