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SUPPORT

EMEA & APAC Support

For technical support please call

+44 1932 333 790

or email our support team

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SUPPORT

US Support

For technical support please call

+1 720 638 7171

or email our support team

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GENERAL

General Enquiries

For all other enquiries please call

+44 1932 333 790

or email us

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Careers

This is an exciting time to join the growing team at Pebble. We’re continuing to invest significantly in R&D, delivering mission-critical projects at broadcasters and media companies around the world, and expanding into new markets. If you’d like to be part of our success, check out the vacancies below and get in touch. We offer a friendly and supportive working environment, a great range of benefits, and structured goal setting to ensure you reach your potential.

Customer Fulfilment Engineer

The Customer Fulfilment Engineer (“CF Eng”) will report to the Support Manager/CF Engineering Manager within the Customer Fulfilment department, working across projects and support activities.

The role works closely with other Pebble departments including Solutions Architecture, CF Development and Research & Development



The Role:

The CF Eng role may be involved in both the Project and Support Engineering teams, including periods focused mainly in a single team, or balancing responsibilities between both. As part of the Project Engineering group, the role would deliver one or more concurrent projects to commission new Pebble product installations, as directed by the Solutions Architecture team. In the Support team, responsibilities are based around delivery of our SLA – investigating existing customer system issues and providing sufficient diagnosis to be able to recommend and implement corrective action, in addition to answering customer questions and implementing change requests. If a software fix is required for a fault, the CF Eng is expected to provide detailed information into the JIRA issue management system ticket, to allow the CF Development team to estimate the development needed and work on a fix. Working closely with CF Development is a key part of the role as it may require being involved in replicating the issue, recommending correct/expected behaviour and testing any provided code, prior to release to the customer.

Pebble has customers based all over the world, and as such the role will require some travel to customer sites. Where possible and practical, Pebble encourages customers to allow remote configuration of systems, in line with our commitment to reduce our carbon footprint.

Responsibilities:

  • To set up a system; install, configure, test and commission our software solutions
  • Preparation of testing material, video, audio, subtitle and graphics, where necessary
  • Provide user training with specialist knowledge
  • Document the system configuration as accepted for handover to the Support team
  • Fault finding; capturing logs, analysing faults, replicating the issue, ticket creation
  • Deployment of software for upgrades, rollbacks and hotfixes in a methodical manner
  • Database configuration, troubleshooting and querying
  • Backup and restore of customer configuration
  • After an initial period in the role gaining experience, becoming a member of an on-call rota for customer emergencies outside office hours

What we can offer you:

Pebble offers a range of great benefits including a pension scheme, life assurance, Income Protection Insurance, cycle to work scheme and a share incentive plan scheme.  A friendly and supportive working environment with real opportunities to excel and make a difference.

If this sounds like an opportunity you would like to explore further, please apply now by sending your up-to-date CV and a covering letter (which highlights how your skills and experience match the requirements of the role) to Human Resources at HR@pebble.tv

Pebble adopts a formal equal opportunities policy. We aim to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

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QA Developer in Test

We are looking for a QA Developer in Test specialist to execute all quality assurance activities from creating automation testing scripts and improving processes to performing manual testing.

The successful candidate will be incredibly thorough and able to help our company maintain the highest quality standards.



Responsibilities:

The role holder will:

  • Work with software developers and stakeholders during the development life cycle to catch potential issues early on.
  • Act as the QA representative for multiple product scrum teams and be responsible for the following:
    • Writing Test Cases to cover the testing requirements of a piece of development.
    • Communication with other departments such as Project Management and Engineering to coordinate scheduling for QA testing.
    • Performing manual testing.
    • Investigating the causes of defects that occur during the testing phase.
  • Write automated tests for both web and windows-based applications.
  • Work together with the Product Release team to assess problems found in the products and brainstorm solutions.
  • Suggest improvements to Product Release infrastructure and processes to improve reliability and test coverage.

 What we can offer you:

Pebble offers a range of employee benefits including a pension scheme, life assurance, Income Protection Insurance, cycle to work scheme and a share incentive plan scheme.

A friendly and supportive remote working environment (in which remote working is a genuine first-class option, with occasional expected days in the office) with real opportunities to excel and make a difference.

If this sounds like an opportunity you would like to explore further, please apply now by sending your up-to-date CV and a covering letter (which highlights how your skills and experience match the requirements of the role) to Human Resources at HR@pebble.tv

Pebble adopts a formal equal opportunities policy. We aim to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

READ MORE