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A Message from Pebble CEO Peter Mayhead regarding supporting you during the COVID-19 pandemic.

In these uncertain times we’d like to reassure you that Pebble remains fully capable of delivering your ongoing projects, and that we are committed to maintaining excellent contact with you throughout this current crisis. Every member of the Pebble team is equipped to work remotely as needed, and we are united in our commitment to minimise the impact that the current COVID-19 coronavirus pandemic has on our ability to support you.

Support

Our support team continues to function, and all the numbers you need remain unchanged. As a reminder:

  • Please email support@pebble.tv or call the main Pebble number +44 1932 333790 for your support queries during UK working hours Monday to Friday (09:00 – 17:30).
  • If you have an off-air emergency and a valid support contract, you can call the emergency support number +44 117 987 5489 outside of these times.

Project Delivery

Our Solutions Architects and Customer Fulfilment teams continue to work on designing and delivering your projects in a timely manner. Obviously our ability to carry out site visits is restricted, however we have been fully set up to work remotely from the Pebble offices for some time now. Whilst there is likely to be some disruption to the supply chain, we have worked in partnership with our hardware suppliers for many years and we are currently still receiving regular deliveries. If you have any questions or concerns please contact projects@pebble.tv

Customer Solutions

Whilst the major Spring trade shows – CABSAT and NAB – have been postponed, we have set up virtual stands for each of these events and we encourage you to meet with the Pebble experts to find out what’s new, discuss your playout plans, and get a sneak peek of what the R&D team has been working on. Make your appointments here! CABSAT virtual stand / NAB virtual stand.

Of course you don’t need to restrict yourself to these times if you have any questions or would like information on any of our solutions. Please contact sales@pebble.tv – we’d love to hear from you.

If you have any questions or concerns, please do get in touch with me.

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Pebble Beach Systems is a leading developer and supplier of broadcast automation, channel in a box and content management solutions for TV broadcasters, service providers, and cable and satellite operators.

Our products are flexible, reliable and scalable, and designed to cater for all channel types. Our innovative solutions manage acquisition, file-based workflows, archiving and multi-channel playout at large and small installations worldwide.

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