Get in touch

SUPPORT

EMEA & APAC Support

For technical support please call

+44 1932 333 790

or email our support team

E-MAIL
SUPPORT

US Support

For technical support please call

+1 720 638 7171

or email our support team

E-MAIL
GENERAL

General Enquiries

For all other enquiries please call

+44 1932 333 790

or email us

E-MAIL

Support

Our experienced team of Customer Fulfilment Engineers is dedicated to working closely with you to overcome your technical or operational issues. Contact us using the details below.

Pebble provides support during office hours free of charge during the 1-year warranty that is provided with each system, and beyond if you have a Standard Service Level Agreement (SLA). If your call is outside office hours you will be diverted to our voicemail where you may leave a message that will be dealt with by one of the Support team as soon as possible on the next working day.

EMEA, LATAM & APAC Support

Standard office hours support is available
09:00 – 17:30 UK time, Monday to Friday
(except public holidays).

For technical support please call +44 1932 333790
email support@pebble.tv
or visit Service Desk

Outside these hours, if you have a valid Premium Service Level Agreement and your call is urgent then you may call the After-Hours Emergency Support Line. This out-of-hours number will connect you to an operator who will take details of your call and connect you to an engineer. Please note that this service is only available to customers with a valid 24-hour Premium SLA and in off-air emergency situations. The emergency support number is +44 333 247 3025.

Click below to download more information on our Service Level Agreement

DOWNLOAD

North America Support

Standard office hours support is available
8.30am – 6.00pm Eastern Time, Monday to Friday (except public holidays).

For technical support please call +1 720 638 7171
email support@pebble.tv
or visit Service Desk

Outside these hours, if you have a valid Premium Service Level Agreement and your call is urgent then you may call the After-Hours Emergency Support Line. This out-of-hours number will connect you to an operator who will take details of your call and connect you to an engineer. Please note that this service is only available to customers with a valid 24 -hour Premium SLA and in off-air emergency situations. The emergency support number is 1-855-PEBBLE-TV.

Training

Pebble Beach Systems offers a wide variety of training courses for operational, technical and maintenance personnel. Preliminary or refresher training can be held at either the customer site or at the Pebble head office in the UK.

Click below to download our Training Information Sheet
or view our 2020 Training Timetable

INFORMATION SHEET TIMETABLE

Customer portal

Pebble Beach Systems customers who have requested an account can access our Knowledge Base and Service Desk ticket system.

LOG IN

Request an account

Request an account to access the Customer Portal

REQUEST ACCOUNT