Careers

The Role:
The Customer Fulfilment Engineer will report to the Engineering Manager within the Customer Fulfilment department, working across projects and support activities. The role works closely with other Pebble departments including Project Management.
The CF Eng role will be involved in both Project and Support. As part of the Projects, the role would deliver one or more concurrent projects to commission new Pebble product installations, as directed by the Project Management team. In the Support, responsibilities are based around delivery of our SLA – investigating existing customer system issues and providing sufficient diagnosis to be able to recommend and implement corrective action, in addition to answering customer questions and implementing change requests. If a software fix is required for a fault, the CF Eng is expected to provide detailed information into the JIRA issue management system ticket, to allow the Development team to estimate the development needed and work on a fix. Working closely with Development is a key part of the role as it may require being involved in replicating the issue, recommending correct/expected behaviour and testing any provided code, prior to release to the customer.