Supporting you during the COVID-19 pandemic – a message from Pebble CEO Peter Mayhead

18 February 2021


In these uncertain times we’d like to reassure you that Pebble remains fully capable of delivering your ongoing projects

In these uncertain times we’d like to reassure you that Pebble remains fully capable of delivering your ongoing projects, and that we are committed to maintaining excellent contact with you throughout this current crisis. Every member of the Pebble team is equipped to work remotely as needed, and we are united in our commitment to minimise the impact that the current COVID-19 coronavirus pandemic has on our ability to support you.

Support

Our support team continues to operate and all the numbers you need remain unchanged. As a reminder:

  • Please email support@treefrogtest.devsite or call the main Pebble number +44 1932 333790 for your support queries during UK working hours Monday to Friday (09:00 – 17:30).
  • If you have an off-air emergency and a valid support contract, you can call the emergency support number +44 117 987 5489 outside of these times.

Project Delivery

Our Solutions Architects and Customer Fulfilment teams continue to work on designing and delivering your projects in a timely manner. Obviously our ability to carry out site visits is restricted, however we have been fully set up to work remotely from the Pebble offices for some time now. Whilst there is likely to be some disruption to the supply chain, we have worked in partnership with our hardware suppliers for many years and we are currently still receiving regular deliveries. If you have any questions or concerns please contact your Project Manager or email solution.architects@treefrogtest.devsite

Customer Solutions

Whilst the major Spring trade shows – CABSAT and NAB – have been postponed, we have set up virtual stands for each of these events and we encourage you to meet with the Pebble experts to find out what’s new, discuss your playout plans, and get a sneak peek of what the R&D team has been working on. Make your appointments here! CABSAT virtual stand / NAB virtual stand. Of course you don’t need to restrict yourself to these times if you have any questions or would like information on any of our solutions. Please contact sales@treefrogtest.devsite – we’d love to hear from you.

If you have any questions or concerns, please do get in touch with me.


Latest news

Pebble announces support for NVIDIA Holoscan for Media to drive flexible, cost-effective and sustainable media architectures

Epsom, Surrey, UK, 11 September 2024: Pebble, the leading automation, content management and integrated channel specialist, will showcase support for NVIDIA Holoscan for Media with its PRIMA platform at IBC2024 (stand 8.C58, RAI Amsterdam, 13 – 16 September). The PRIMA platform works seamlessly with Holoscan for Media, and teams from both companies will be on […]

READ FULL ARTICLE

Pebble focuses on the true economics of live playout at IBC2024

Stand 8.C58, IBC2024, Amsterdam, 13-16 September 2024: Pebble, the leading automation, content management, and integrated channel specialist, will demonstrate how targeting the right technology with the right functionality can meet both the operational and commercial needs of broadcasting customers effectively. “Pebble has always led the way in using powerful, reliable, secure and intuitive software to […]

READ FULL ARTICLE

The latest in seamless and secure playout from Pebble at SET Expo 2024

Epsom, Surrey, UK – 31 July 2024: Pebble, the leading automation, content management and integrated channel specialist, is bringing its market-leading products to SET Expo 2024 (with regional partner Videodata, stand 46a, Centro do Convenções, São Paulo, 20 – 22 August). Pebble will demonstrate its ability to deliver flexible, reliable, and scalable automated playout, ensuring […]

READ FULL ARTICLE