Meet us at NAB 2024

This year you’ll find us in The West Hall Booth W3267.

If you’re interested in discussing opportunities, our latest products, or simply want to catch up, you can book your appointment with us using the form below. We’ll get back to you to confirm a time and explore what you’d like to discuss.

We’re also excited to share that this year, we will be making a significant announcement at the show. It’s something we’ve been looking forward to sharing with our clients and partners for a long time. Make sure to visit us to dive deeper into this news and explore what it means for you and your business.

We’re looking forward to seeing you there. Don’t miss this opportunity to be part of something special!


Meet our Senior Customer Fulfilment Support Engineer

David Canham featured in TVBEurope’s “Meet The” Series where they talk to a range of people working within the media and entertainment industry about their average working day in their roles. The piece can be found online here.

Talk us through an average day in your role

I begin by checking for any extra wrinkles and lines on my face, followed by an application of facial moisturiser. Of course, a large bucket of coffee is a must to kickstart the day’s energy. After that, I’m ready to dive head first into my work day, here at Pebble, which involves addressing any overnight issues and reviewing new support tickets raised by our customers. This includes triaging tickets to make sure that we have the right information so that we can start to diagnose and resolve the problem with expediency.

It’s great to be able to engage with our customers directly, and I get the opportunity to do this during my working day through ‘catch-up’ calls, to discuss their tickets and any product challenges they may be facing. The support teams are the face and voice of Pebble in these weekly interactions, which extend across customer locations in London, Europe, APAC, the USA, and Brazil. Support work can be intense, especially if there has been a major outage that needs to be explained as quickly as possible, so I like to keep an atmosphere of positive energy throughout the workday.

Everyone in our support team is there for each other, and on hand to assist others when resolving difficult problems! Despite our remote working ethos, I am constantly amazed at how Pebble has brought together colleagues who naturally get along so well. It’s almost as if they’ve extracted our DNA to ensure compatibility, and I feel truly blessed to work with such astounding and supportive colleagues. 

How did you get started in the media industry?

My journey began at the age of 18, in the year 1988, when I secured my first job at the BBC, working in the videotape library when TV was steam-driven. I later transitioned into post production for a couple of years before moving on to BBC documentaries as an assistant unit manager.

After a brief hiatus from television, during which I worked at the University of Portsmouth, I landed a role as a continuity announcer at BBC Wales, where I worked for three years, while simultaneously gaining an insight into broadcast automation.

My interest in automation continued to grow, leading me to venture into transmission control work for various UK broadcasters. In 2016 I decided to fully embrace the engineering aspects of broadcast automation, at Snell Advanced Media which later became Grass Valley after a merger between the two companies. Now, I find myself at Pebble in my current role as a senior customer fulfilment engineer, where I continue to put all of that knowledge and experience to very good use.

What training did you have before entering the industry?

Like some teenagers, I had my fill of formal education by the time I turned 18, so I made a rather audacious decision to forgo university and dive headfirst into the world of work at the BBC. From my perspective, practical industry experience often holds more value than formal qualifications. I firmly believe that the best qualifications are gained by entering the industry as early as possible, even if it’s just a foot in the door. Once you’ve been given that opportunity, the world is your oyster.

Why do you enjoy working in the industry?

Working in television has been my main ambition, for as long as I can remember. In fact, I can remember telling my school’s career adviser that “I want to work in TV.”, I was probably about 9 years old!

I love this industry very much and have an insatiable curiosity to discover what’s happening within it and to stay abreast of the latest developments and changes.

I am quite a geek when it comes to my passion. If I pass by a transmitter mast, chances are I can name it without hesitation, based on its geographic location. This enduring love and dedication spans decades, I can even confidently name most of the public service broadcasters in various countries. Hmmm, perhaps I’ve said too much!

I’ve been fortunate enough, through a lot of hard work, to fulfil my career ambitions. I can only hope that this journey continues until my retirement, as it has been an immensely rewarding and fulfilling career.

What piece of advice would you offer someone looking to explore a role similar to yours?

My career has been filled with diverse roles, and I’ve learned that in the broadcast industry, it’s crucial to absorb as much knowledge as possible. For instance, if you’re interested in broadcast automation, grasp the intricacies of what it takes to deliver content to customers and get it on air.

Additionally, it’s essential to have an appreciation for the production side of things. Being able to engage in fluid conversations with customers in production roles is invaluable. Accumulating experience and honing your ability to adapt and communicate smoothly and effectively will serve you well in the long run, enabling you to navigate conversations at various levels within the industry.

Remember, persistence is key. Even when you have moments of self-doubt or question your understanding, keep pushing forward.


Pebble upgrades Bahrain TV to Next-Generation Solutions

Epsom, Surrey, UK, 20 February 2024: Pebble, the leading automation, content management, and integrated channel specialist, is pleased to announce that long-standing customer Bahrain TV has migrated its Pebble Neptune system to the latest generation of Pebble enterprise-level automation for powerful multi-channel delivery.

Bahrain TV is the television arm of the Ministry of Information (MI) Kingdom of Bahrain, the nation’s sole public broadcaster based in the Bahraini capital, Manama. Working alongside systems integrator First Gulf Company (FGC, Saudi Arabia), Pebble team migrated the legacy Pebble systems at the broadcaster with their latest Solution for an ST-2110 technology, ensuring that the MI’s six TV channels are ideally positioned for the IP-based future.

The solution is based around Pebble enterprise automation controlling both Pebble Integrated playout channel as well as third-party server, mixer, and routing devices in a single integrated system. The playout component can play out six channels at a time it controls 6 Main and 6 protect server ports, 6 Mixers, and 6 CGs, while ingest can also manage six simultaneous feeds per server providing parallel ingest to main and backup servers. In addition, the solution provides playlist preparation tools and preview list with Junction preview capabilities. The solution also manages media movement providing automated file transfers between video servers, nearline storage and the LTO Archive. Care had to be taken to integrate the Pebble systems seamlessly with best-of-breed components in the Bahrain TV channels workflow, as well as ensuring there was no disruption to viewers during the delicate process of swapping the individual components.

“We are delighted to be installing the very latest generation of Pebble solutions at Bahrain TV, ensuring it remains one of the flagship installations for us in the region,” comments Eng. Abdulla Ahmed Al Balooshi, Asst. Undersecretary of Technical Affairs, Ministry of Information, Kingdom of Bahrain.

Pebble, “IP is coming, here as elsewhere in the world, and the ST-2110 capabilities that Bahrain TV have specified will make sure it can adapt and evolve its services to the Bahraini people over the coming years.”

To find out more, visit Pebble booth at FOMEX, stand A20.

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